We keep your site updated, backed up, watched and secure, then use your monthly support time to keep improving it. You get on with running your business.
Why it matters
Most problems we fix could have been avoided. A Growth Plan prevents them, then keeps the site moving forward.
Old plugins and themes are the usual way into a WordPress site. Nobody notices until something goes wrong.
How a Growth Plan helps: We keep WordPress, your theme and your plugins updated safely, every month.
If something goes badly wrong, a recent copy is the difference between an hour of work and a rebuild.
How a Growth Plan helps: Off-site backups on every plan, weekly on Essential and daily on Growth and Partner.
A site can be down for days before a customer mentions it, and every one of those days can cost you enquiries.
How a Growth Plan helps: 24/7 uptime monitoring on every plan, and the same fast help if it goes down.
Old prices, old photos, the page you meant to change. It all stays on the list because nobody has time.
How a Growth Plan helps: Every plan includes support time each month for the changes you need.
What’s included
We update your site safely and keep it protected against the usual attacks.
The technical bit: Core and plugin updates, security scanning, firewall
Copies of your site stored away from your server, weekly on Essential and daily on Growth and Partner.
The technical bit: Off-site backups
If your site goes down, we know about it, day or night.
The technical bit: 24/7 uptime monitoring
Use your monthly hours for changes, fixes and improvements. Anything bigger is quoted first.
The technical bit: 30 min, 2 hours or 4 hours a month
Regular checks on speed, with a deeper audit every quarter on Partner.
The technical bit: Performance checks (Growth), quarterly audit (Partner)
A monthly report in plain English, and a strategy call every month on Partner.
The technical bit: Monthly report, monthly strategy call (Partner)
Choose your plan
Monthly. No lock-in. Cancel any time. Not sure which? Ask on the free call.
$99/month
For brochure sites that need reliable upkeep.
Support time 30 min a month
$199/month
For businesses that rely on their site for enquiries.
Support time 2 hours a month
$399/month
For businesses that want their site improving every month.
Support time 4 hours a month
When something goes wrong
Emergencies are the same on every plan. Non urgent work depends on your plan.
Site down, hacked or something crucial broken? Every plan gets the same fast help.
If customers can’t reach you or enquiries can’t get through, it’s an emergency. We don’t make cheaper plans wait.
Under 1 business hour
Non urgent work
Essential
24 business hours
Growth
8 business hours
Partner
4 business hours
Something not quite right that is not stopping customers reaching you. Response times are during business hours, Monday to Friday, 9am to 5pm SAST.
Essential
48 business hours
Growth
24 business hours
Partner
24 business hours
Changes, questions and small requests. Response times are during business hours, Monday to Friday, 9am to 5pm SAST.
Getting started
Tell us about your site. We’ll suggest the plan that fits, honestly.
Built by someone else? No problem. We look it over first.
Security scan, backups and uptime monitoring switched on within 2 business days.
Updates, backups and checks every month, and a report so you know what we did.
Panashe has supported our website and CRM for over a year. Consistently responsive, reliable, and efficient, always delivering quality work with genuine care. Someone I would recommend without hesitation.
Sitelab built two websites for us, both completed quickly and to a high standard. The team consistently goes above and beyond to accommodate edits. Thoroughly satisfied on both projects.
Panashe is my go-to for speed optimisation and development work. Delivers quickly, works efficiently, and always explains exactly what was done and why. Consistently excellent.
The questions owners ask us most. Anything else, ask on the call. You’ll speak to the person who looks after your site.
Yes. If it runs on WordPress and is in reasonable condition, we can look after it. We audit it first so we know what we’re taking on.
Yes. No lock-in. If you cancel, you get all your files, logins and a final backup.
Extra work is billed by the hour, and only after you approve it. Bigger jobs get a fixed quote first.
We treat it as top priority: we put up a maintenance page, restore a clean backup, remove the malware and close the gap they used. You get a full incident report once it is resolved.
Monthly, charged on the date you sign up. You can cancel any month.
Beyond keeping your site safe, we use your monthly support time to improve it: fixing what slows people down, keeping forms working and making the changes that help visitors get in touch. Growth adds performance checks, and Partner adds a quarterly performance audit and a monthly strategy call. We never promise rankings or leads, but your site keeps getting better instead of drifting.
Yes. Custom work is quoted separately and only starts once you approve it.